Refund Policy

1. Overview

EmployEservice provides professional HR consulting services to businesses and business owners. Because our services involve the time, expertise, and resources of our team, our refund policy reflects the nature of service-based work. We aim to resolve all concerns fairly and promptly.

2. No Physical Goods

EmployEservice does not sell, manufacture, or ship any physical products. All services are delivered electronically — via email, video conference, phone, and digital document delivery. As such, no shipping, handling, or physical return process applies to any of our offerings.

If you were charged for something you did not order or receive, please contact us immediately at support@employeservice.com.

3. Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• Service not yet started: If you cancel your engagement before any work has commenced, you are entitled to a full refund of any amounts paid.
• Prepaid retainer — unused portion: If you have purchased a prepaid retainer and wish to cancel, the unused pro-rated balance will be refunded after deducting the value of all hours and deliverables already rendered.
• Documented service failure: If EmployEservice fails to deliver agreed-upon services within an agreed timeline through our own fault, and the issue cannot be resolved within a reasonable cure period of 10 business days, you may request a refund for the affected portion of work.
• Duplicate charge: If your account was charged more than once for the same service due to a billing error, the duplicate charge will be fully refunded.

4. Non-Refundable Items

The following are not eligible for refunds:

• Fees for consulting sessions, calls, or meetings that have already taken place
• Fees for deliverables (policies, handbooks, job descriptions, reports, etc.) that have been completed and delivered
• One-time setup or onboarding fees once the onboarding process has begun
• Fees for any engagement where the Client provided inaccurate, incomplete, or misleading information that materially affected the work
• Fees for services cancelled with less notice than required by the applicable Service Agreement

5. Cancellation Policy

Clients may cancel ongoing service engagements by providing written notice to support@employeservice.com. The required notice period is specified in your individual Service Agreement (typically 15–30 days for ongoing retainers).

Upon cancellation:

• Any work completed through the cancellation date will be invoiced and is payable in full
• Any work in progress at cancellation will be completed and billed, or halted at your request (billed for time incurred to that point)
• All completed deliverables will be provided to you upon receipt of full payment

EmployEservice reserves the right to terminate services immediately for non-payment, breach of Terms of Service, or abusive conduct, without obligation to refund fees already earned.

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and company name
• The email address associated with your account
• The invoice number or date of charge
• The reason for your refund request

Submit your request to: support@employeservice.com with the subject line "Refund Request — [Your Company Name]".

We will acknowledge your request within 1 business day and provide a decision within 5 business days.

7. Refund Processing

Approved refunds are processed through Stripe and returned to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer or bank.

We are unable to issue refunds to a different card or bank account than the one originally charged. If your original payment method is no longer valid, please contact us to arrange an alternative.

8. Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most billing concerns can be resolved quickly and amicably through direct communication.

If a chargeback is initiated without first contacting us, we reserve the right to dispute the chargeback by providing documentation of services rendered. Fraudulent chargebacks may result in immediate termination of services and reporting to applicable authorities.

9. Contact Us

For refund requests or billing questions, please contact us:

• Email: support@employeservice.com
• Phone: +1-480-269-9231
• Hours: Monday – Friday, 9 am – 6 pm EST