Table of Contents
EmployEservice does not sell or ship any physical products. This page explains how our consulting services are delivered to you electronically, in compliance with the requirements of our payment processor, Stripe.
1. No Physical Goods
EmployEservice is a professional HR consulting firm. We provide services — not physical products. There is nothing to ship, package, or physically deliver. No shipping charges will ever be applied to your invoice.
If you see a charge from EmployEservice and were expecting a physical item, please contact us immediately at support@employeservice.com — a billing error may have occurred.
2. How Services Are Delivered
All EmployEservice deliverables and communications are provided electronically through the following channels:
- Email: Documents, reports, policies, handbooks, and correspondence are delivered to your designated work email address
- Video conference: Consulting sessions, onboarding calls, and strategy meetings via platforms such as Zoom or Google Meet
- Phone: Advisory calls and support via the phone number associated with your account
- Secure file sharing: Large documents or sensitive materials may be shared via a secure link or cloud storage folder
The specific delivery method for each service will be confirmed in your Statement of Work or during onboarding.
3. Service Delivery Timelines
Delivery timelines vary by service type and are agreed upon in writing before work begins. The following general timelines apply unless otherwise specified:
| Service | Typical Delivery Timeline |
|---|---|
| Initial consultation / discovery call | Scheduled within 1–3 business days of inquiry |
| HR policy documents | 5–10 business days from project start |
| Employee handbooks | 10–15 business days from project start |
| Recruiting & job postings | 2–5 business days from role briefing |
| Payroll setup | Per agreed implementation schedule |
| Ongoing retainer services | Continuous, per agreed scope |
These timelines are estimates and may vary based on project complexity, client responsiveness, and scope changes. Any material delays will be communicated proactively.
4. Delivery Confirmation
When a deliverable is sent to you, we will notify you by email to the address on file. It is your responsibility to ensure that your email address is current and that our emails are not filtered to spam. Please add support@employeservice.com to your contacts or safe-sender list.
If you have not received an expected deliverable within the agreed timeline, please contact us and we will promptly resend or confirm delivery.
5. Delays & Issues
If a deliverable is delayed beyond the agreed timeline due to circumstances on our end, we will notify you promptly and provide a revised completion date. Clients will not be billed for time lost due to delays caused by EmployEservice.
Delays caused by a Client's failure to provide required information, feedback, or approvals in a timely manner may extend timelines without entitling the Client to a refund or fee reduction.
6. Contact Us
For questions about service delivery or if you have not received an expected deliverable:
- Email: support@employeservice.com
- Phone: +1-480-269-9231
- Hours: Monday – Friday, 9 am – 6 pm EST